All new products sold to customers are warranted against defects in design, materials, and workmanship for a period of ten (10) years from the time of delivery (at the moment the product leaves ZIV GRID AUTOMATION premises, as indicated in the shipping documents). Customer is responsible of notifying ZIV GRID AUTOMATION of any faulty conditions as soon as they are detected. If it is determined that the new product defect is covered by the warranty, ZIV GRID AUTOMATION will repair, or substitute the product at its own discretion to the customer at no charge.

ZIV GRID AUTOMATION may, at its own discretion, require the customer to ship the unit back to the factory for diagnosis before making a determination as to whether it is covered by this warranty. Shipping costs to the ZIV GRID AUTOMATION factory (including but not limited to, freight, insurance, customs fees and taxes, and any other expenses) will be the responsibility of the customer. All expenses related to the shipment of the repaired or replacement units back to the customer will be borne by ZIV GRID AUTOMATION.

Customers are responsible for all expenses related to the shipment of defective units back to ZIV GRID AUTOMATION when it is determined that such units are not covered under this warranty or that the fault is not ZIV GRID AUTOMATION´s responsibility. Units repaired by ZIV GRID AUTOMATION are warranted against defects in materials, and manufacturing for a period of one (1) year from the time of delivery (at the moment the product leaves ZIV GRID AUTOMATION premises, as indicated by the shipping documents), or for the remaining of the original warranty, whichever is greater.

ZIV GRID AUTOMATION warranty does not cover: 1) improper installation, connection, operation, maintenance, and/or storage, 2) minor defects not interfering with the operation of the product, possible indemnities, misuse or improper usage, 3) abnormal or unusual operating conditions or application outside the specifications for the product, 4) application in any way different from that for which the products were designed, 5) repairs or alterations performed by individuals other than ZIV GRID AUTOMATION employees or an authorised representative.

Limitations:

1) Equipment or products provided but not manufactured by ZIV GRID AUTOMATION. Such products may be covered by a warranty issued by the corresponding manufacturer.

2) Software: ZIV GRID AUTOMATION warrants that the licensed Software corresponds with the specifications included in the instruction manuals provided with the units, or with the specifications agreed with the end-customer. ZIV GRID AUTOMATION sole and entire liability, and customer exclusive remedy, with respect to any claims relating to the Software shall be to provide a new set of diskettes free of charge.

3) In the case that a bank guarantee or similar instrument be required to back up the warranty period, such warranty period, and only for these purposes, will be of a maximum of twelve (12) months from the time of delivery (at the moment the product leaves ZIV GRID AUTOMATION premises, as indicated in the shipping documents).

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES AND ZIV GRID AUTOMATION HEREBY DISCLAIMS ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ZIV GRID AUTOMATION BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES OR FOR ANY OTHER LOSS, INJURY, DAMAGE, OR EXPENSE OF ANY KIND INCLUDING LOST PROFITS OR ANY OTHER PECUNIARY LOSS ARISING FROM ANY SOURCE.